HOW DO I USE MY ONBOARD SERVICES?
Your Renault professional will sort it out for you! Your connected services are activated during your vehicle handover. For more information, contact our Renault Customer Support.
HOW DO I USE MY CONNECTED SERVICES?
Some services may be used directly on your openR link system. For others, you need to download the My Renault app. Download it on your Android or iOS smartphone and create your My Renault account.
You can find information about your services in the Renault Connect Store.
Tip: to use your services, make sure your vehicle is in a network coverage zone.
HOW DO I CHECK THE STATUS OF MY SERVICES?
To find out whether connected services are activated:
- Log in to your My Renault account.
- If not done when your vehicle was delivered, synchronise your vehicle with your My Renault account.
- Go to the Contracts page of your My Renault app. The status for each service is listed.
- To activate your services, make sure that data sharing is enabled, and that your openR link system’s connectivity is activated.
- Check that your vehicle is in a network coverage zone.
In the event of malfunction, contact Renault Customer Support.
HOW DO I RENEW MY SERVICES?
Renew your connected services using your computer or your smartphone. To do this, select the vehicle for which you want to renew your contracts and tap on the Renault Connect Store tab. You can then see the catalogue of services. Follow the indicated steps to renew your services.
HOW DO I DEACTIVATE MY CONNECTED SERVICES?
To temporarily deactivate your vehicle’s connected services, manage your confidentiality by deactivating data collection. You can do this as follows:
- Refuse data collection in the window that is displayed when changing your profile.
- At any time, by accessing the settings in your Vehicle’s universe. Then tap on Network and Internet, then Connectivity. You can then edit your selection.
CAN I USE A PERSONAL HOTSPOT TO USE MY CONNECTED SERVICES?
A personal hotspot lets you connect to the Internet by tethering to your smartphone’s mobile data . You can use your vehicle’s connected services in this way.
IS MY ORANGE "INTERNET ON THE MOVE" SUBSCRIPTION RENEWED TACITLY?
You get 3 GB* with openR link to use apps downloaded from Google Play. You need to renew your plan if you have already used up this data plan. Go to the ORANGE portal to purchase one of its data options. Or tether to your phone’s data plan via a personal hotspot.
* valid for 6 months.
IF I USE MY CONNECTED SERVICES, WHAT DATA IS SHARED WITH RENAULT AND GOOGLE?
Renault and Google need some specific data, such as geolocation, to be able to function. For more information, please read your Renault personal data policy.
WHAT SHOULD I DO IF ONE OF MY CONNECTED SERVICES IS NOT WORKING?
If your connected services are not working, first of all check that you have agreed to data sharing. Without this, your connected services will not be available.
To use My Renault remote services, make sure you have synchronised your My Renault account with your vehicle correctly. If the problem persists, contact Renault Customer Support.
WHAT HAPPENS IF I SELL MY CAR?
Do you want to protect your data when you sell your car? Follow these instructions.
- Get into your car.
- Go to your profile via the notification centre.
- Tap on the wheel icon located on the top right-hand corner of your screen and delete your profile.
You also have the option of resetting your multimedia system to restore
factory settings. To do this, from the administrator account:
- Access your Vehicle’s universe.
- Tap on Settings, then System at the bottom of the list.
- Then select Reset options and Factory reset.
- Finally, tap on Reset at the bottom of the window displayed.
Your car is ready for resale!