Attracting And Satisfying Our Customers

 

 
Renault

A leader on quality

By rolling out a demanding policy on continuous improvement, the Group’s brands have come to rank among the best full-line car makers on reliability and service quality in the last few years. This progress on quality has been acknowledged around the world in the rankings of independent bodies and the trade press.
Renault

Our take on quality

At Renault, customers and their satisfaction are central to all our decisions. That’s why we design and produce attractive, reliable and long-lasting vehicles and why we do all we can to offer customers irreproachable quality in our sales and after-sales network.

 

Renault Service

Our customers are satisfied with the quality of our service and are talking about it. On average, 8 out of 10 customers recommend the Renault network for the service quality provided during vehicle repair. And 8 out of 10 customers also recommend their dealership to friends and acquaintances following the purchase of a new vehicle.

The figures speak for themselves

• 20 million kilometers of tests are carried out every year in the most extreme road and weather conditions
• 5,000 people at the Renault group work on quality, from design to engineering through to sales
• 15,000 salespeople and 7,000 after-sales technicians worldwide in 2013
• 690,000 information requests are processed by our customer relations department platforms
• 90% of email requests are processed by our customer relations department in under 24 hours
• 87% of telephone requests are processed by our customer relations department in less than 15 minutes
• 2 million questionnaires are carried out every year with our customers
• 800,000 customer verbatims are analyzed every year.

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Taking action for the environment means looking ahead.
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Innovation, our passion